Shayla Hackney
MCKINNEY
Summary
Passionate, resourceful employee with the aptitude to take on any challenge and desire to deliver an exceptional work ethic.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
MD Kids Pediatrics / Pediatric associates
Plano
09.2024 - 09.2025
- Working with two different systems.
- Manage keeping records organized, patient documents, and patient scheduling.
- Managing providers schedules.
- Claims and insurance verification.
Waitress/Trainer/Bartender
Boomerjacks
05.2021 - 08.2024
- Monitor restaurant functions and ensure internal/external expectations are met.
- Assure new employees are trained properly before being on their own.
Waitress/bartender/lead trainer
Twin Peaks
01.2013 - 07.2021
- Provide exceptional customer service by actively listening and executing various tasks to ensure they are met.
- Prepare bills/receipts and collect payments.
- Regional training coordinator, creating an outline for all stores.
Assistant Manager
Planet Tan
09.2014 - 09.2015
- Responsible for store opening/closing duties without direct supervision.
- Manage up to three employees per shift and ensure their responsibilities are completed.
- Track previous year's sales numbers and deliver comparison reports to the corporate office.
Education
High School Diploma -
North Texas Academy
Skills
- Medical record management
- Insurance verification
- Appointment scheduling
- Claims processing
- Health information compliance
- Patient callbacks
- Appointment setting
- Records maintenance
- HIPAA compliance
- Training development
- Project coordination
- Learning management systems
- Customer service
- Reliability and punctuality
- Multitasking Abilities
- Adaptability and flexibility
References
- Miguel Roman, (469) 586-9052
- Santiago Cicneros, (972) 333-2921
- Joyce Beckner, (972) 342-1991
Timeline
Medical Receptionist
MD Kids Pediatrics / Pediatric associates
09.2024 - 09.2025
Waitress/Trainer/Bartender
Boomerjacks
05.2021 - 08.2024
Assistant Manager
Planet Tan
09.2014 - 09.2015
Waitress/bartender/lead trainer
Twin Peaks
01.2013 - 07.2021
High School Diploma -
North Texas Academy