Experienced certified medical assistant skilled in managing high-volume patient interactions and insurance verifications. Known for exceptional organizational skills and attention to detail, contributing to seamless front-office operations and improved patient experiences.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Medical Receptionist
Huguley Medical Associates
Burleson, TX
03.2020 - Current
Answer and triage high volume phone calls to address patient inquires and concerns promptly
Manage patient check-in and check-out processes to ensure smooth operations in busy OB/GYN practice
Schedule patient appointments while coordinating provider calendars to optimize daily workflow
Maintain accurate patient records and ensure smooth front-office operations
Complete FMLA and short-term disability paperwork
Communicated test results and explained follow up care
Coordinate maternity benefits
Surgical Office Coordinator
Valley Medical Group
Ridgewood, New Jersey
04.2006 - 09.2018
Secured prior authorization and precertification for surgeries and advanced imaging, ensuring timely patient access to necessary procedures
Managed pre-operative testing, appointments, and surgical documentation
Acted as primary liaison among patients, physicians, hospitals, and insurance providers to facilitate clear communication and coordination of care
Tracked abnormal mammograms, pap smears, and HCG levels to ensure proper follow up
Coordinated scheduling for all in-office and hospital-based procedures
Prepared and maintained billing documentation hospital and delivery reports