Ashley Carino-Salas
Hemet,CA
Summary
Organized Medical Receptionist with expertise in appointment coordination, surgical scheduling, and patient record management. Demonstrates strong adherence to HIPAA compliance while ensuring efficient operations. Experienced in insurance verification and committed to enhancing patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Las Brisas OG/GYN
Murrieta, California
12.2023 - Current
- Scheduled patient appointments and managed office calendar efficiently.
- Managed office phone lines, ensuring timely response to voicemail, returning calls, and directing messages to appropriate team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments.
- Assisted with insurance verification and pre-authorization processes.
- Entered insurance, demographics and health history into patient database.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Verified patient information and maintained accurate medical records.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Compiled and coded patient information accurately in computer system, ensuring compliance with data entry standards.
- Managed customer inquiries regarding billing discrepancies and payment options.
- Updated customer information in the billing system promptly and accurately.
- Answered customer inquiries regarding billings, payments, account status.
- Reviewed medical records for accurate coding and compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and inquiries.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care, facilitating access to necessary services for patients based on physician requests.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated surgical schedules with medical staff and patients efficiently.
- Assisted in pre-operative and Post-operative patient education, and preparation for surgery.
- Maintained accurate records of patient surgeries and follow-up appointments.
- Streamlined processes for insurance verification and authorization for surgeries.
Retail Sales Associate
Macys Inc., Gap Inc
Temecula, California
07.2022 - 12.2023
- Assisted customers with product selection and provided exceptional service.
- Maintained visual merchandising standards to enhance store presentation.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals.
- Organized stockroom and ensured timely replenishment of merchandise on the sales floor.
- Engaged customers in product promotions and loyalty programs effectively.
- Participated in training new associates on store policies and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Certificate - Medical Office Administration
San Joaquin Valley College
Visalia, CA01-2024
High School Diploma -
West Valley High School
Hemet, CA06-2022
Skills
- Front Desk Operations
- Medical Record Management
- Appointment Coordinator
- Insurance Verification and Prior Authorization
- Medical Billing and Coding
- ICD-10, CPT and HCPCS Coding Accuracy
- Petty Cash Management
- Medical Terminology
- EMR / EHR Systems
- HIPAA Compliance and Patient Confidentiality
- Professionalism
- Medical Office Administration
- Collaboration with Providers, Clinical Staff and Administrative Teams
- Clinical Documentation
- Surgical Coordination
- Compassionate Patient Care
- Ability to type 46 WPM
- Strong Communication Skills
Certification
- Medical Office Administration
- HIPPA Compliance
- BLS Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Receptionist
Las Brisas OG/GYN
12.2023 - Current
Retail Sales Associate
Macys Inc., Gap Inc
07.2022 - 12.2023
Certificate - Medical Office Administration
San Joaquin Valley College
High School Diploma -
West Valley High School