Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shayla Hickman

Menands,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Sales Associate

JCPenney
Albany, NY
11.2019 - 03.2020
  • Maintained current understanding of store merchandise and policies.
  • Maintained a consistently clean and presentable store environment through diligent care of floors, windows, and displays.
  • Processed payments, issued receipts, and accurately calculated change.
  • Demonstrated excellent customer service skills throughout interactions.

Stock Associate

Amazon
Cohoes, NY
09.2023 - 03.2024
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Maintained accurate inventory records by regularly performing stock counts and audits.
  • Managed online orders accurately by picking requested items from shelves within specified time frame.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Truck Loader

FedEx
Albany, NY
07.2023 - 08.2023
  • Ensured efficient customer communication regarding delivery times and product-related concerns in the shipping and receiving process.
  • Kept track of inventory levels while loading and unloading vehicles and ensured accuracy at all times.
  • Observed proper lifting techniques when manually loading or unloading freight from trucks.

Overnight Stocker

Walmart
East Greenbush, NY
10.2022 - 07.2023
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Worked collaboratively with other team members to achieve departmental goals.
  • Received and stocked merchandise in a timely manner.

Sales Associate

Macys Department Store
Albany, NY
11.2021 - 02.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High school diploma - Regents Diploma

Albany Leadership Charter High School For Girls
Albany, NY
06-2021

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Payment Processing
  • Energetic self-starter
  • Time Management
  • Outgoing Personality
  • Policy and Procedure Adherence
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual

Additional Information

  • Authorized to work in the US for any employer

Timeline

Stock Associate

Amazon
09.2023 - 03.2024

Truck Loader

FedEx
07.2023 - 08.2023

Overnight Stocker

Walmart
10.2022 - 07.2023

Sales Associate

Macys Department Store
11.2021 - 02.2022

Sales Associate

JCPenney
11.2019 - 03.2020

High school diploma - Regents Diploma

Albany Leadership Charter High School For Girls

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Shayla Hickman