Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Miller-Gentry

Albuquerque,NM

Summary

Capable "Front of House" member and cook. Stays on top of demands and responsibilities in fast-paced and high volume environments. Strength in personal and professional customer service and conflict resolution. Serves diverse needs with fast and friendly support. Dedicated and ready to step out into new opportunities.

Overview

2
2
years of professional experience

Work History

Prep Cook

PF Changs Restaurant
Albuquerque, NM
09.2023 - Current
  • Kept the kitchen area clean at all times during shifts.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Assisted in serving meals to customers as needed.
  • Prepped vegetables and ingredients by washing, chopping and dicing.

FOH Trainer

Chipotle
Albuquerque, NM
01.2023 - 09.2023
  • Assisted in creating a positive work environment through clear communication, motivation, and support.
  • Provided feedback and advice to FOH personnel on best practices in customer service.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Brought food and beverages to the table in a timely manner.
  • Provided exceptional service to high volume of daily customers.

Shift Leader

Papa Murphy's
Albuquerque, NM
07.2022 - 12.2022
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Crew Member

Cold Stone
Albuquerque, NM
03.2022 - 06.2022
  • Respond to all customer concerns or issues promptly and professional
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

High School Diploma -

Cibola Highschool
Albuquerque, NM
05-2022

Skills

  • Employee Training
  • Cash Register Counting
  • Multipositional
  • Food Safety
  • Problem Solving/Conflict Resolution
  • Menu Memorization

Timeline

Prep Cook

PF Changs Restaurant
09.2023 - Current

FOH Trainer

Chipotle
01.2023 - 09.2023

Shift Leader

Papa Murphy's
07.2022 - 12.2022

Crew Member

Cold Stone
03.2022 - 06.2022

High School Diploma -

Cibola Highschool

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Shayla Miller-Gentry