Shayla Oxendine
Maxton,NC
Summary
Skilled Customer Service Agent known for having GREAT organizational and communication skills, with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Humana
03.2021 - 08.2023
- Returned customer calls in established turnaround time to meet company objectives.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Met or exceeded call speed.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed high-volume of inbound and outbound customer calls.
Skills
- Issue documentation
- New teller training
- Investment product sales
- File management
- Inbound call management
- Complaint handling
- Issue follow up
- Outstanding communication skills
- Verbal and written communication
- Live chat support
- Multitasking and organization
- Typing speed
Timeline
Customer Service Agent
Humana
03.2021 - 08.2023