Shayla Reyes
Irvine,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Administration of Justice
Irvine Valley College
Irvine, CAHigh School Diploma -
Irvine High School
Irvine, CA06.2020
Skills
- Merchandising and Display
- Multitasking Strengths
- Coordination
- Verbal Communication
- POS System Operations
- Folding Clothes
- Stocking and Replenishing
- Microsoft Windows
- Listening Skills
- Customer Service
- Issue Refunds
- Register Opening and Closing
Hobbies
Volunteering: I was part of this group called the Youth Action Team (YAT) which would let groups of people go on trips to do community work. I have gone and helped at many events. For example, the Spooktacular that the great park hosts, I was running the booths and answering any questions people had.
Photography: I took 2 years of high school photography as well as 2 years of college level. I love being able to capture moments in a photo.
Timeline
Sales Associate
H&M Hennes & Mauritz
11.2021 - Current
No Degree - Administration of Justice
Irvine Valley College
High School Diploma -
Irvine High School
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