Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mia Martinez

Hubert ,NC

Summary

Highly experienced worker, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
08.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Host

Olive Garden
06.2021 - 04.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.

Food Server

Panda Express
09.2019 - 12.2020
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.

Sales Associate

Abercrombie & Fitch
05.2018 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

High School Diploma -

Warren Township High School
Gurnee, IL
05.2021

Skills

  • Sales Generation
  • Order Processing
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Customer Service
  • Cash Handling
  • Stocking and Receiving
  • Verbal and Written Communication
  • POS System Operations
  • Sales Leadership

Languages

Spanish

Timeline

Sales Associate

H&M Hennes & Mauritz
08.2021 - 11.2022

Host

Olive Garden
06.2021 - 04.2022

Food Server

Panda Express
09.2019 - 12.2020

Sales Associate

Abercrombie & Fitch
05.2018 - 12.2020

High School Diploma -

Warren Township High School

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