Shayla Shuman
Plainfield,WI
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Barista
Starks and Luce
08.2022 - 09.2023
- Responsible for the preparation of multiple beverages
- Experience in a fast-paced work environment
- Ability to recommend products based on a solid understanding of individual customer needs and preferences
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Controlled line and crowd with quick, efficient service.
Cleaning Lead (Manager)
X-Treme Cleaning
10.2020 - 12.2021
- Managed teams of people by directing them to different sections of houses, assigning tasks, and checking over their work
- Accomplished an increase in revenue by individually taking on weekend move out cleans and one ongoing office clean
- Collaborated with at least two other people each shift to properly dust, sanitize, and clear 1000 or more sq ft houses of dirt and grime
- Memorized different chemicals and their uses.
Education
No Degree (Pursuing B.A. Business Administration) -
Arizona State University
Tempe, AZ09.2024
No Degree (Pursuing B.A. Marketing) -
Southern New Hampshire University
Manchester, NH01.2023
Diploma -
Orofino High School
Orofino, ID06.2020
Skills
- Beverage Preparation
- Point of sale operation
- Memorization
- Exceptional customer service
- Adaptive
- Excellent memory
- Friendly and outgoing
- Opening and closing duties
- Performance Improvement
- Conflict Mediation
Timeline
Barista
Starbucks
09.2023 - Current
Barista
Starks and Luce
08.2022 - 09.2023
Cleaning Lead (Manager)
X-Treme Cleaning
10.2020 - 12.2021
No Degree (Pursuing B.A. Business Administration) -
Arizona State University
No Degree (Pursuing B.A. Marketing) -
Southern New Hampshire University
Diploma -
Orofino High School