Summary
Overview
Work History
Education
Skills
Timeline
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shayla stevenson

Atlanta,GA

Summary

Dynamic hospitality professional with a proven track record excelling in high-volume environments. Expert in guest engagement and exceptional customer service, demonstrated through the development of a loyal clientele and a significant increase in customer satisfaction. Skilled in cash handling and efficient bar management, adept at upselling and maximizing profits.

Overview

4
4
years of professional experience

Work History

Server

Candyland
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender/ Waitress

Diamond Club
11.2020 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Doctor Of Physical Therapy - Physical Therapy

Florida Agricultural And Mechanical University
Tallahassee, FL
07.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Hospitality service expertise

Timeline

Server

Candyland
09.2024 - Current

Bartender/ Waitress

Diamond Club
11.2020 - 09.2024

Doctor Of Physical Therapy - Physical Therapy

Florida Agricultural And Mechanical University

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shayla stevenson