Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Wilson

Pittsburgh,PA

Summary

Adept at multitasking and customer service, I significantly enhanced operational efficiency and client satisfaction at West Penn Hospital. My quick learning ability and strong work ethic led to a marked improvement in service delivery, showcasing my capability to thrive in fast-paced environments and work effectively with diverse teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-leve position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Food Service Worker

West Penn Hospital
09.2023 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Elderly Caregiver

Helping Hands LLC
05.2021 - 01.2023
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.

Merchandise Associate

SBM Life Science
04.2021 - 06.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.

Education

Associate of Science - Nursing

CCAC
Pittsburgh, PA
08.2026

Diploma - Medical Assisting

Sanford Brown College
Atlanta, GA
10.2011

Skills

    Quick Learner

    Positive Attitude

    Multitasking

    Customer Service

    Strong Work Ethic

    Problem-Solving

    Strong Communication Skills

    Flexible Schedule

    Working Quickly

    Fast-Paced Environment

    Working with Diverse People

    Productivity and Efficiency

Timeline

Food Service Worker

West Penn Hospital
09.2023 - Current

Elderly Caregiver

Helping Hands LLC
05.2021 - 01.2023

Merchandise Associate

SBM Life Science
04.2021 - 06.2022

Associate of Science - Nursing

CCAC

Diploma - Medical Assisting

Sanford Brown College

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Shayla Wilson