Shaylah Jackson
Griffin,United States
Summary
Experienced professional ready to excel in a leadership role, prioritizing results-driven performance. Demonstrated expertise in optimizing operations and fostering team collaboration to successfully achieve organizational objectives. Recognized for reliability and adaptability in meeting evolving demands while upholding exceptional standards.
Overview
6
6
years of professional experience
Work History
Supervisor
Starbucks
08.2023 - Current
- A Customer Service Supervisor with five years of professional experience, specializing in operations management, client relations, and team leadership
- A proven track record of building and leading cross-functional teams to enhance customer service ratings
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Barista
Starbucks
09.2020 - Current
- Greeted customers and curated daily music playlist to promote a positive cafe experience
- Completed all store open and close duties
- Maintained a clean workspace per all safety standards and regulations
- Prepare various hot and iced coffees, following detailed specifications
- Use skills in upselling to regularly exceed sales targets
Host
Pink Taco
Washington, DC
05.2023 - 10.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Nordstrom
05.2022 - 08.2022
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories.
- Inventory
- Supported customers by offering advice, recommending tools, and upselling additional products
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Restocked shelves, prepared for sales, and organized sales floor
Marketing Intern
Inspire
05.2022 - 08.2022
- Assisted in the planning and execution of successful product launch events.
- Enhanced social media engagement through regular posting and audience interaction.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Researched and evaluated potential new markets and products.
- Researched interesting and relevant content to capture interest and improve site traffic.
Sales Associate
Rue21
01.2019 - 08.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelors - Communication
Arizona State University
Tempe, AZSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Policy Enforcement
Timeline
Supervisor
Starbucks
08.2023 - Current
Host
Pink Taco
05.2023 - 10.2023
Sales Associate
Nordstrom
05.2022 - 08.2022
Marketing Intern
Inspire
05.2022 - 08.2022
Barista
Starbucks
09.2020 - Current
Sales Associate
Rue21
01.2019 - 08.2020
Bachelors - Communication
Arizona State University