Dedicated professional recognized for exceptional customer service and compliance management. Experienced in mentoring new team members and resolving client issues promptly, contributing to improved operational efficiency and client loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Back-up Head Teller
Community Financial Services INC
Bath, NY
04.2022 - 04.2025
Supervised daily cash handling and transactions at Community Financial Services.
Trained and mentored new tellers on operational procedures and customer service.
Ensured compliance with banking regulations and internal policies consistently.
Managed vault cash levels, ensuring accuracy and security at all times.
Resolved customer issues promptly, enhancing overall satisfaction with services.
Sales Associate
Aripeka Stone Crab Comapny
Aripeka , FL
02.2021 - 04.2022
Maintained clean and organized displays of fresh seafood offerings.
Collaborated with team members to ensure timely product availability.
Helped customers find specific products, answered questions, and offered product advice.
Participated in training sessions to improve service skills and product knowledge.
Assisted customers with product selection, sizing and styling.
Assistant Manager
Blacks Auto Service Center
Corning, NY
08.2017 - 02.2021
Oversaw customer service interactions and resolved client inquiries.
Trained new staff on service procedures and customer handling techniques.
Implemented quality control measures to enhance service standards.
Supervised daily operations including scheduling shifts, assigning duties.