Shaylee Antigo

• • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
• • Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service.
• • Provided accurate wait time estimates to guests, minimizing customer dissatisfaction.
• • Maintained cleanliness and organization of the host stand area at all times.
• • Assisted in coordinating special requests or accommodations for guests with specific needs.
• • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
• • Trained new hosts on proper procedures, including greeting protocols and reservation management.
• • Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction.
• • Managed a high volume of phone calls while maintaining excellent phone etiquette standards.
• • Developed strong relationships with regular customers, enhancing their dining experience through personalized service.
• • Coordinated with the bar staff to manage waiting areas effectively during busy periods.

Restaurant Hostess & Busser

• Greeted and seated guests promptly, ensuring efficient table rotation and excellent first impressions.

• Managed reservations and waitlists to maximize guest satisfaction and dining room flow.

• Assisted servers by clearing and resetting tables quickly to maintain a clean and organized environment.

• Delivered attentive customer service by addressing guest needs and coordinating with staff to resolve issues.

• Maintained cleanliness and upheld health and safety standards throughout the dining area.