Shaylee Gaynor
Customer Service Representative
Evans City,PA
Summary
Hardworking Customer Service Representative with several years of experience working in customer service for retail. Trained in project and time management with extensive knowledge of our products and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Certified Nursing Assistant
Kittanning Care Center
Kittanning, PA
06.2018 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering wound treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Customer Service Representative
Toys R Us
Cranberry, PA
06.2015 - 06.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to customer requests for products, services and company information.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Bachelors - Business
Butler County Community College
Butler, PA 06.2018 - 01.2022
Skills
Sales expertise
Complaint resolution
Professional telephone demeanor
Staff education and training
Creative problem solving
POS systems expert
Good listening skills
Account management
Medical office administration
Patient-focused care
Filing and data archiving
Multitasking abilities
Critical thinking
Certification
CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Kittanning Care Center
06.2018 - Current
Bachelors - Business
Butler County Community College
06.2018 - 01.2022
Customer Service Representative
Toys R Us
06.2015 - 06.2017