Shaylee Hotard
Franklinton ,LA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Butter Krisp Dinner. Proven ability to enhance guest engagement and streamline operations, resulting in increased customer satisfaction. Proficient in cash handling and menu memorization, consistently delivering prompt and accurate service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Server
Butter Krisp Dinner
Covington, La
06.2024 - 02.2026
- Processed customer orders efficiently and handled payments accurately. Assisted customers with order placement and payment transactions. Facilitated order-taking and payment collection for customer satisfaction.
- Executed order preparation processes while ensuring adherence to food safety standards.
- Engaged with customers to enhance their overall experience.
- Tracked and documented regular customer orders to enhance service efficiency.
- Facilitated customer greetings and presented appealing dining options.
- Assisted customers in addressing inquiries regarding menu options and food allergies.
- Assisted customers with problems and concerns. Provided solutions to issues experienced by customers.
- Managed cash transactions and ensured accurate change distribution.
- Verified accuracy of orders to ensure customer satisfaction.
Crew Member
Rasing Canes
Covington, LA
08.2023 - 04.2024
- Provided exceptional customer service during high-volume periods.
- Assisted in food preparation following safety and quality standards.
- Maintained cleanliness of work areas to ensure compliance with health regulations.
- Operated kitchen equipment efficiently, ensuring timely order fulfillment.
- Worked front counter, drive-thru and other areas.
- Trained new crew members on company procedures and best practices.
- Managed cash register operations accurately during busy shifts.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Carhop Server
Sonic
Mandeville, LA
08.2023 - 08.2023
- Delivered exceptional customer service, ensuring satisfaction with timely food and beverage orders.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained cleanliness of dining area and service stations, promoting a welcoming environment.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
Sandwich Artist
Subway
11.2021 - 03.2023
- Prepared high-quality sandwiches following standard recipes and customer specifications.
- Maintained cleanliness and organization of food preparation areas to ensure safety compliance.
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Trained new employees on sandwich preparation techniques and company policies effectively.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Lifeguard
Land-O-Pines
Covington, LA
04.2020 - 2023
- Monitored pool area for safety compliance and responded promptly to emergencies.
- Enforced facility rules to ensure a safe environment for all patrons.
- Provided first aid and CPR assistance as needed during incidents.
- Conducted regular safety drills and water quality tests to maintain standards.
- Communicated with guests regarding pool activities and safety guidelines effectively.
- Maintained cleanliness and organization of poolside equipment and facilities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
H.O.M.E Classes LLC
Covington, LA05.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Menu memorization
Service prioritization
Suggestive selling
Timeline
Server
Butter Krisp Dinner
06.2024 - 02.2026
Crew Member
Rasing Canes
08.2023 - 04.2024
Carhop Server
Sonic
08.2023 - 08.2023
Sandwich Artist
Subway
11.2021 - 03.2023
Lifeguard
Land-O-Pines
04.2020 - 2023
High School Diploma -
H.O.M.E Classes LLC