Shaylee Nolan
Lehi
Summary
Detail-oriented administrative professional with expertise in schedule management and effective communication. Demonstrated success in billing processes and problem-solving to improve office efficiency. Committed to delivering exceptional customer service and enhancing operational workflows.
Overview
5
5
years of professional experience
Work History
Hospice Administrative Assisstant
A Plus Healthcare
Lehi
11.2025 - Current
- Coordinated scheduling and meetings for team members and executives, ensuring efficient use of time and resources.
- Prepared and organized documents for internal and external communication.
- Assisted in the preparation of reports and presentations for management review.
- Delivered customer service support by promptly responding to inquiries, enhancing client satisfaction.
- Updated and maintained electronic filing systems for easy access to information.
- Collaborated with colleagues to ensure smooth office operations daily.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
Billing Specialist
Reskin
Pleasant Grove
06.2025 - 12.2026
- Processed medical claims using advanced billing software systems.
- Reviewed and verified patient insurance information for accuracy.
- Communicated with healthcare providers to resolve billing discrepancies.
- Collaborated with team members to streamline billing operations.
- Generated weekly reports on claim statuses to enhance departmental oversight.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Completed appeals and filed and submitted claims.
- Applied payments, adjustments, and denials into medical manager system.
- Analyzed and corrected rejected claims prior to resubmission, improving overall claims processing accuracy.
- Submitted appeals for denied claims based on the insurance company's criteria.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Collaborated closely with other departments to resolve claims issues.
- Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
Medical Billing Specialist
Peterson Medical
Orem
10.2024 - 02.2025
- Processed medical claims using advanced billing software, ensuring timely and accurate submissions.
- Reviewed and verified patient insurance information to ensure accuracy.
- Communicated with healthcare providers to resolve billing discrepancies effectively.
- Maintained and updated patient records in electronic health systems, supporting seamless access to patient information.
- Collaborated with team members to enhance overall billing operations.
- Assisted in training staff on billing procedures and software applications.
- Generated weekly reports on claim statuses, providing insights for departmental decision-making.
- Contacted insurance providers to confirm insurance information and secure billing authorization.
Trained Medical Assistant
Neurological Associates
American Fork
05.2022 - 03.2024
- Assisted physicians by preparing patients for examinations and recording vital signs.
- Managed patient records and ensured accurate updates of medical histories.
- Coordinated patient appointments and follow-up visits, improving patient access to care.
- Administered medications and injections under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and medication usage, fostering adherence and understanding.
- Maintained cleanliness and organization of examination rooms to support efficient operations.
- Collaborated with healthcare teams to ensure high-quality patient care delivery.
- Documented notes during patient visits, ensuring accuracy and continuity of medical records.
Medical Receptionist
Neurological Associates
American Fork
05.2022 - 03.2024
- Greeted and checked in patients, verifying insurance coverage and collecting co-payments to support efficient patient flow.
- Managed patient scheduling and confirmed appointments for neurological associates.
- Coordinated communication between medical staff and patients, improving service delivery and patient satisfaction.
- Maintained accurate medical records while promptly updating patient information.
- Processed incoming calls, directing inquiries to appropriate departments efficiently.
- Managed billing inquiries and streamlined payment processing for services rendered, ensuring timely and accurate transactions.
- Ensured compliance with health regulations and confidentiality standards consistently.
- Prepared charts for new patients, ensuring completion of all necessary forms.
Education
Phlebotomy - Phlebotomy
MedCerts
Fort Worth07-2022
High School Diploma -
Lehi High School
Lehi, UT05-2012
Skills
- Patient record management
- Insurance verification
- HIPAA compliance
- Schedule management
- Document organization
- Electronic filing systems
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Effective communication
Timeline
Hospice Administrative Assisstant
A Plus Healthcare
11.2025 - Current
Billing Specialist
Reskin
06.2025 - 12.2026
Medical Billing Specialist
Peterson Medical
10.2024 - 02.2025
Trained Medical Assistant
Neurological Associates
05.2022 - 03.2024
Medical Receptionist
Neurological Associates
05.2022 - 03.2024
Phlebotomy - Phlebotomy
MedCerts
High School Diploma -
Lehi High School