Shaylee Ochsner
Oklahoma City,OK
Summary
Energetic server/bartender with background in high-volume restaurant and bar environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Has a genuine passion for working in the service industry and delivering unique and memorable service to guests.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
Oklahoma City, OK
10.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Performed opening and closing duties.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
Bartender
Wyndham Grand Hotel
Oklahoma City, OK
07.2023 - 11.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
Bartender
Good Times Lounge
Gillette, WY
03.2022 - 05.2023
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
Server
Rib And Chop House
Gillette, WY
03.2019 - 02.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Thunder Basin High School
Gillette, WY05-2019
Skills
- Beverage Preparation
- Payment Processing
- Suggestive Selling
- Menu Memorization
- Outstanding customer service
- Customer service expertise
- Wine and liquor expertise
- Maintaining a clean bar
- Outgoing Personality
- Cash and credit transactions
- Bar service preparation
- Cash Register Operation
- Inventory
- Anticipating guest needs
- Service-oriented mindset
Timeline
Server
Olive Garden - Darden Restaurants
10.2023 - Current
Bartender
Wyndham Grand Hotel
07.2023 - 11.2024
Bartender
Good Times Lounge
03.2022 - 05.2023
Server
Rib And Chop House
03.2019 - 02.2022
High School Diploma -
Thunder Basin High School
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