Shaylee Pool
Burley,ID
Summary
Compassionate and dependable professional with experience in call center customer service, secretarial and administrative support, caregiving, and nursing assistance. Skilled in communicating with people from diverse backgrounds, handling customer and patient needs, maintaining accurate records, and providing dependable support in fast-paced environments. Known for being patient, organized, responsible, and attentive to detail. Strong ability to work independently and as part of a team while maintaining professionalism, confidentiality, and a high standard of service. Dedicated to helping others and creating a positive experience for customers, patients, and coworkers.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Call Center Sales Representative
Fybercom
Burley, Idaho
07.2026 - Current
- Resolved customer issues to enhance satisfaction and loyalty.
- Managed high volumes of customer interactions during peak hours. of inbound calls, consistently meeting quality and performance standards.
- Supported customers with their account inquiries and service needs. with inquiries regarding accounts, orders, and service concerns.
- Documented customer interactions in company systems, ensuring accuracy and compliance.
- Engaged with customers in a professional manner to build rapport. with diverse customers to foster understanding.
- Adhered to company policies, delivering consistent customer service.
- Collaborated in fast-paced team environment to consistently meet and exceed daily performance goals.
- Provided technical support to assist customers with product-related issues.
Caregiver
Highland Estates
Burley, Idaho
- Promoted residents' independence by assisting with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance residents' overall well-being.
- Effectively communicated with healthcare professionals about residents' needs and conditions.
- Monitored residents for changes in condition, promptly alerting supervisor.
- Documented care activities accurately, addressing changes in resident conditions promptly.
- Worked collaboratively with team members to develop individualized care plans.
- Encouraged participation in daily activities to boost quality of life and maintain personal dignity.
- Ensured cleanliness and safety of environment at Highland Estates for all residents.
- Followed safe lifting and transferring techniques to transport residents.
Nursing Assistant
Parke View Rehabilitation & Care Center
Burley, Idaho
- Monitored vital signs, documenting changes for timely reporting to nursing staff.
- Executed fall prevention techniques based on individualized care plans, promoting resident safety.
- Performed regular rounds to ensure patient safety and address any concerns. to ensure patient safety and address issues proactively.
- Assisted residents with daily living activities, including grooming and hygiene tasks.
- Delivered emotional support and companionship, fostering improved resident well-being.
- Collaborated with team members, ensuring delivery of comprehensive quality care for all residents.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
High School Diploma -
Mt. Harrison High School
Heyburn, ID03-2024
Skills
- Customer service
- Technical support
- Data entry
- Relationship management
- Care coordination
- Patient care
- EHR management
- Vital monitoring
- Patient safety
- Care plan development
- Detail orientation
- Effective communications
- Workplace professionalism
Languages
English
Full Professional
Certification
- First Aid
- CPR
- Direct Support Professional
Timeline
Call Center Sales Representative
Fybercom
07.2026 - Current
Caregiver
Highland Estates
Nursing Assistant
Parke View Rehabilitation & Care Center
High School Diploma -
Mt. Harrison High School