Summary
Overview
Work History
Education
Skills
Timeline
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Shaylee Ramirez

Slidell,LA

Summary

Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Italian Pie and Subway, enhancing guest experiences and team efficiency. Mentored staff and streamlined processes, significantly reducing wait times. My strong work ethic and ability to multitask have consistently improved service quality and operational flow.

Overview

4
4
years of professional experience

Work History

Server

Italian Pie
08.2020 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Head Hostess

Italian Pie
08.2020 - 06.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Sandwich Artist

Subway
12.2021 - 01.2022
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.

Education

Slidell High School
Slidell, LA
05.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Memory retention
  • Team collaboration
  • Supply restocking

Timeline

Sandwich Artist

Subway
12.2021 - 01.2022

Server

Italian Pie
08.2020 - 06.2024

Head Hostess

Italian Pie
08.2020 - 06.2024

Slidell High School

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Shaylee Ramirez