Shaylee Wilder
Salamanca,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service and cooking, notably at Seneca Nation of Indians. Proven ability to maintain a clean and organized kitchen while delivering exceptional dining experiences. Skilled in food handling and fostering positive interactions, ensuring safety and satisfaction for all patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Holiday Valley Ski Resort
Ellicottville, NY
01.2025 - 04.2025
- Managed daily cleaning operations to maintain high standards of cleanliness and hygiene.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory tracking system for cleaning supplies, optimizing stock levels.
- Oversaw housekeeping schedules, ensuring timely completion of all assigned tasks.
- Collaborated with management to develop improved cleaning procedures and efficiency measures.
- Resolved guest complaints regarding room cleanliness promptly and professionally.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cook
Seneca Nation of Indians
Salamanca, NY
03.2019 - 02.2020
- Assisted in meal preparation by following recipes and maintaining kitchen organization.
- Learned food safety protocols to ensure a clean and hygienic work environment.
- Setting up cooking stations efficiently, maintaining those stations throughout work day and simultaneously fulfill orders.
- Engaged in proper equipment handling and basic kitchen tools usage for effective cooking tasks.
- Customer Service, via phone or in-person, was essential for business.
Lifeguard
Seneca Nation of Indians
Salamanca, NY
06.2016 - 08.2019
- A seasonal position.
- Responded to emergency situations in a timely, efficient manner.
- Monitored pool activities to ensure safety and compliance with regulations.
- Administered first aid and CPR in emergency situations, ensuring swift response.
- Conducted regular safety drills, enhancing team readiness for potential incidents.
- Provided exceptional customer service, promoting a positive environment for patrons.
CNA/PCA
Venture Forthe
Olean, NY
01.2018 - 03.2019
- Assisted patients with daily living activities, fostering a supportive environment.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas, promoting health standards.
- Documented patient care activities accurately in electronic health records systems.
- Stimulated creativity with activities such as reading aloud and listening to music
- Many would say, that acquiring comfortability was the most difficult task to achieve. However, my clients would tell you how little that challenged me due to my consistent demeanor of encouragement and understanding.
- Maintain a good level of professionalism to make already uncomfortable experiences less humiliating or even bearable. Situations like assisting in incontinence and bathing.
- Using big lifts properly and efficiently to provide a smooth transfer in or around their home.
- I manifested healthier happier people by challenging myself not cut corners or level off with complacency. This created a healthy feedback report after termination was finalized.
Sales Associate
Marshalls
Olean, NY
01.2017 - 07.2018
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Assisted in managing inventory levels, ensuring availability of products for customers.
- Executed visual merchandising strategies, contributing to an appealing store presentation.
- Processed transactions accurately while maintaining cash register operations efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Burger King
Salamanca, NY
06.2015 - 09.2016
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Trained new crew members on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Worked front counter, drive-thru and other areas.
- This being my first job I held, I learned all the necessary skills and tools I would (unbeknownst to me at the time)need for my future endeavors within the work force.
Education
No Degree - Psychology
Jamestown Community College
JamestownAdvanced Regents Diploma - General Study Material Provided To All Youth Today
Salamanca Jr./Sr. High School
Salamanca06-2016
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
Accomplishments
- Recognition from the other crew members became so pronounced that one of the other crew members' (whom had worked at Burger King must longer then me or anyone else there besides the shift manager, ) challenged me to a Dinner Rush sandwich making contest. I obliged with enthusiasm and succeeded in delivering more orders, made correctly.
Certification
- Food handling and Safety
- Quality management
- environment sustainability
- heavy machine operators guide
STC Training achievements
- Lead abatement certification
- OSHA 30
- Basic carpentry, plumbing and electricity management
Languages
English
Native or Bilingual
French
Elementary
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- I like looking at the stars and learning about constellations
- Woodworking
- Music
- Supporting the Indigenous culture by attending socials and gatherings as well as ceremonies held by the Seneca People
Timeline
Housekeeper
Holiday Valley Ski Resort
01.2025 - 04.2025
Cook
Seneca Nation of Indians
03.2019 - 02.2020
CNA/PCA
Venture Forthe
01.2018 - 03.2019
Sales Associate
Marshalls
01.2017 - 07.2018
Lifeguard
Seneca Nation of Indians
06.2016 - 08.2019
Crew Member
Burger King
06.2015 - 09.2016
No Degree - Psychology
Jamestown Community College
Advanced Regents Diploma - General Study Material Provided To All Youth Today
Salamanca Jr./Sr. High School