Shaylee Groenig
Washington County Consolidated Communications Agency
Beaverton,OR
1
Certification
8
years of professional experience
Driven criminal justice graduate and experienced emergency police dispatcher with strong analytical, investigative, and critical decision-making skills in high-stress public safety environments. Skilled in gathering and analyzing information, detailed documentation, research, report writing, and professional communication. Demonstrated ability to exercise sound judgment, maintain confidentiality, and respond effectively in time-sensitive situations. Committed to promoting public safety, accountability, rehabilitation, and the fair administration of justice.
Work History
Police Dispatcher
2 Years 3 Months- Managed a high-volume emergency communications workload, entering 7,896 calls into CAD and handling 7,179 total phone calls in 2025 while maintaining accuracy and supporting timely emergency response operations.
- Responded to emergency and non-emergency calls, assessed incident nature and urgency, gathered critical information, and prioritized appropriate dispatch responses while using active listening, empathy, and clear communication in high-stress situations.
- Coordinated police unit dispatch through radio communications and computer-aided dispatch (CAD) systems to facilitate timely and effective incident response operations.
- Processed warrant, driver’s license, vehicle registration, and criminal record inquiries through local and national databases to support officer requests while maintaining strict confidentiality and compliance with state and agency policies.
- Provided critical pre-arrival instructions, including CPR guidance, to callers and emergency medical personnel, supporting first responders in delivering appropriate and timely care before their arrival.
Assistant Manager
3 Years- Led a team of 20 employees while overseeing daily store operations, ensuring exceptional customer service, product quality, operational efficiency, and compliance with franchise standards.
- Managed cash-handling and inventory operations, including daily close-outs, safe accountability, bank deposits, inventory counts, discrepancy resolution, and forecasting of future product needs.
- Trained, coached, and supported team members in product preparation, customer service, and operational procedures while assisting with recruiting, interviewing, hiring, and onboarding new employees.
- Developed and managed staff schedules to ensure appropriate coverage during business hours while maintaining staffing levels and labor costs within budget.
Receptionist
2 Years 8 Months- Directed front desk operations, ensuring seamless client flow, efficient appointment scheduling, and a professional, welcoming experience.
- Maintained accurate and organized client records, including intake forms, preferences, and visit notes, ensuring information remained current and readily accessible.
Education
Master of Science - Criminal Justice
- Concentration in Advanced Counterterrorism & Homeland Security
- 4.00 GPA / President's List x6
- Capstone Project: Policy Reform and Evidence-Backed Solutions to Oakland's Homelessness Crisis
Bachelor of Science - Criminal Justice & Criminology
- Additional certificate in Criminal Justice
- 3.98 GPA / Summa Cum Laude / President's List x5
- Capstone Project: Comprehensive Analysis of Active Threat Training for Law Enforcement
- Research Project: Strategic Crime Report for Oregon's Criminal Justice Council
- Relevant Coursework: Crime Analysis - NIBRS & UCR
Certification
- LEDS & CJIS, August 2026
- Oregon DPSST Basic Telecommunicator, August 2025
- Adult & Infant Basic CPR & First Aid, November 2024
- APCO Emergency Medical Dispatcher, October 2024
Timeline
Police Dispatcher
Washington County Consolidated Communications Agency
07.2024 - CurrentRead More
Assistant Manager
Jamba
04.2021 - 04.2024Read More
Receptionist
Revive Massage Therapy & Sports Wellness
11.2018 - 07.2021Read More
Southern New Hampshire University
Master of Science from Criminal Justice
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Portland State University
Bachelor of Science from Criminal Justice & Criminology
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