Shayley Killian
Poteau,OK
Summary
Hardworking employee who is experienced in a fast paced environment, and follows the companies rules. Has great communication skills when it comes to customer interaction by giving recommendations. Devoted to giving every customer a positive and a memorable experience. Skilled in working under pressure and adapting to new situations. Committed job seeker with a history of meeting companies needs.
Overview
1
1
year of professional experience
Work History
Barista
7 Brew
Poteau, OK
06.2023 - Current
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Skills
- Ordering Procedures
- Opening and closing duties
- Communication
- Fast Paced
- Cash Handling
- Menu knowledge
- New Hire Training
- Professional Demeanor
- Team Player
- Solid problem solver
- Product Upselling
- Positive and professional
Timeline
Barista
7 Brew
06.2023 - Current