Shaylie Allen
Cracker Barrell
Elizabeth,WV
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Recognized for maintaining cleanliness standards and fostering a collaborative team environment, contributing to a 20% increase in repeat customers.
In high school I got to go to nationals for FFA
Went to states 3 years in a row for track would of been 4 if it wasn’t for Covid
Work History
Server
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed customer orders accurately using point-of-sale (POS) systems.
- Upsold daily specials to increase sales and enhance customer satisfaction.
- Contributed to a positive team environment through effective communication and collaboration skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Packing Specialist
- Operated packaging machinery to ensure efficient and accurate product packaging
- Collaborated with team members to meet daily production goals and deadlines
- Inspected finished products for quality control and compliance with standards
- Maintained cleanliness and organization of work area to enhance safety and efficiency
- Assisted in training new staff on proper packing techniques and equipment usage
- Implemented improvements in packing processes to reduce waste and enhance productivity
- Monitored inventory levels of packing materials to ensure continuous operation
- Adhered to safety protocols while handling materials and operating machinery
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Labeler Operator
- Operated labeling machinery to ensure accurate product labeling and compliance with quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Assisted in training new operators on equipment usage and safety protocols, promoting a safe work environment.
- Monitored production lines for label accuracy and addressed discrepancies promptly to maintain quality control.
- Collaborated with team members to streamline labeling processes, improving workflow efficiency and reducing errors.
- Maintained inventory of labeling supplies, ensuring availability for uninterrupted production operations.
- Implemented best practices for labeling procedures, contributing to enhanced productivity within the team.
- Maintained open lines of communication with supervisors and team members for seamless coordination on production schedules and quality control initiatives.
- Contributed to a safe working environment by adhering to company policies, guidelines, and OSHA regulations.
- Supported efficient changeovers between different products or label designs by preparing necessary modifications ahead of time.
- Managed inventory of supplies needed for daily operations, placing orders as needed to avoid shortages or delays in production timelines.
- Implemented a system to track and document machine downtime, leading to targeted improvements in overall production efficiency.
- Calibrated labeler machines regularly to ensure optimal performance and reduce errors during operation.
Thermoformer Operator
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed customer orders accurately using point-of-sale (POS) systems.
- Upsold daily specials to increase sales and enhance customer satisfaction.
- Contributed to a positive team environment through effective communication and collaboration skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Quality control
Food safety practices
Table bussing
Dining area maintenance
Guest seating
Ordering procedures
Hostess support
Take-out service
Server training
Excellent communication
Cool under pressure
Problem-solving
Team leadership
High energy and stamina
Multitasking Abilities
Multitasking
Reliability
Adaptable and flexible
Warm and friendly
Reliable and responsible
Team player
Timeline
Server
Cracker Barrell
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Packing Specialist
Novolex
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Labeler Operator
Novolex-Durobag
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Thermoformer Operator
Novolex
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Wirt County High School
High School Diploma
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