Shaylie Towsley
Honolulu,HI
Summary
Results-oriented professional with strong experience in customer service and team management across various fast-paced environments. Skilled in operations management, staff training, and enhancing customer experiences through effective communication and problem-solving. Adept at maintaining high standards of service and fostering a collaborative work atmosphere.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Muscle Bar
12.2022 - 08.2025
- Managed daily operations ensuring smooth service during peak hours.
- Oversaw staff training and performance, fostering a positive work environment.
- Handled cash transactions and maintained accurate financial records.
- Implemented inventory control procedures, ensuring timely restocking.
- Developed drink and food menus, enhancing customer experience.
Server
Muscle Bar
11.2021 - 08.2025
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness of dining area and bar, adhering to health standards.
- Operated POS systems for order processing and payment handling.
- Provided exceptional customer service, managing large volumes during rush hours.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Certified Pilates Instructor
LA Fitness
September 2024 - Current
- Conduct diverse Reformer Pilates classes for varying skill levels.
- Develop class structures that accommodate 1-on-1 and group sessions of up to 25 participants.
- Utilize progressions and regressions to ensure all students, ages 18 to 85, achieve their fitness goals.
- Enhance instructional techniques through layered teaching methods.
- Foster a supportive and motivating environment to encourage student engagement and retention.
Certified Pilates Instructor
Costal Core Pilates
01.2025 - 08.2025
- Acquired advanced teaching skills while training with experienced Pilates students.
- Ensured client safety by delivering accurate instructions on proper workout techniques.
- Boosted studio revenue by effectively upselling additional classes and private sessions.
- Engaged with new private clients to expand the studio's clientele.
Sales Associate
Tilly's Clothing Store
09.2024 - 02.2025
- Provided exceptional customer service by actively engaging with customers and addressing their needs.
- Utilized problem-solving skills to resolve customer inquiries and ensure satisfaction.
- Upsold products effectively, contributing to increased sales and enhancing customer experience.
- Maintained cleanliness and organization of sales floor and stockroom to promote a welcoming environment.
- Operated POS system accurately to process transactions and handle cash responsibly.
Team Member
Submarine Sandwiches
05.2023 - 09.2023
- Prepared food items by washing, slicing, and assembling ingredients.
- Provided exceptional customer service to enhance dining experience.
- Operated POS system efficiently to process customer orders.
- Maintained cleanliness and organization of work area and equipment.
- Utilized multitasking skills during peak hours to ensure timely service.
Skills
- Customer service
- Team management
- Operations management
- Staff training
- Financial record keeping
- Inventory control
- Menu development
- POS operation
- Multitasking
- Class instruction
Certification
Mat Pilates Instructor Certificate
Reformer Pilates Instructor Certificate
Personal Training Certificate
Food Handlers Certificate
CPR Infant, Child, Adult Certificate
Timeline
Certified Pilates Instructor
Costal Core Pilates
01.2025 - 08.2025
Sales Associate
Tilly's Clothing Store
09.2024 - 02.2025
Team Member
Submarine Sandwiches
05.2023 - 09.2023
Assistant Manager
Muscle Bar
12.2022 - 08.2025
Server
Muscle Bar
11.2021 - 08.2025
Certified Pilates Instructor
LA Fitness
September 2024 - Current