Shaylon McNealy
Dothan,AL
Summary
Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
3
3
years of professional experience
Work History
Instructional Assistant
Dothan City Schools , Dothan High School
08.2023 - Current
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
Debt Collector
MRS BPO
06.2022 - 06.2023
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Mental Health Technician
Southeast Health Medical Center
05.2021 - 05.2022
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL05.2025
Associate of Applied Science - Criminal Justice
George C Wallace Community College - Dothan
Dothan, AL05.2024
High School Diploma -
Dothan High School
Dothan, AL06.2012
Skills
- Small Group and Individual Assistance
- Individualized Educational Plans
- Helping Students with Special Needs
- Effective Communication
Timeline
Instructional Assistant
Dothan City Schools , Dothan High School
08.2023 - Current
Debt Collector
MRS BPO
06.2022 - 06.2023
Mental Health Technician
Southeast Health Medical Center
05.2021 - 05.2022
Bachelor of Science - Criminal Justice
Troy University
Associate of Applied Science - Criminal Justice
George C Wallace Community College - Dothan
High School Diploma -
Dothan High School
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