Open To Work
Shaylyn Arnwine
Houston,TX
Work Preference
Summary
Engaging guest experience professional with expertise in specialty outdoor retail and wellness services. Educates customers on technical products, resolves concerns, and builds lasting relationships through authentic service. Delivers personalized experiences that enhance customer loyalty while effectively communicating across multiple channels in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Sales Associate
Whole Earth Provision
Houston, Tx
01.2026 - Current
- Educated customers on technical footwear, hiking gear, backpacks, apparel, and outdoor equipment to ensure selection of products that met individual needs.
- Assess customer activities, terrain, comfort preferences, and fit to recommend appropriate footwear and gear.
- Explain technical product features, including cushioning, waterproofing, insulation, traction, durability, and performance differences between brands.
- Delivered personalized customer experiences by building trust through product knowledge and engaging conversations.
- Resolved customer concerns and recommended tailored solutions with professionalism, empathy, and attention to detail.
- Process sales, exchanges, and returns while maintaining accuracy and efficiency in a fast-paced retail environment.
- Support multiple departments while maintaining knowledge of a wide variety of outdoor products and brands.
owner and mobile wellness professional
massagebylyn
Houston, TX
01.2023 - Current
- Coordinated daily scheduling, logistics, and client interactions to ensure seamless service delivery.
- Organized transportation and managed equipment supplies for on-site wellness services.
- Planned daily routes while meeting appointment schedules efficiently.
- Maintained accurate business records and appointment documentation to support operational efficiency.
- Maintained high standards of organization, professionalism, and customer satisfaction.
- Adapted quickly to changing schedules and customer needs.
Licensed Massage Therapist
Massage Envy
Pearland, TX
01.2021 - 01.2022
- Ensured clean, organized, and sanitized work areas to promote client safety and comfort.
- Prepared equipment and supplies for smooth daily operations, enhancing service delivery.
- Maintained clean, organized, and sanitized work areas following company safety procedures.
- Coordinated multiple appointments while prioritizing client needs and attention to detail.
E-Commerce Associate
Walmart
Pearland, TX
01.2019 - 01.2022
- Picked, staged, fulfilled customer orders efficiently in high-volume retail environment.
- Utilized handheld inventory systems to process customer orders and update inventory.
- Processed customer orders and updated inventory using handheld inventory systems.
- Assisted customers and team members to ensure efficient order fulfillment.
- Collaborated with customers and team members to streamline order fulfillment.
- Worked safely while meeting daily productivity and accuracy goals.
- Maintained organized work areas and followed company safety procedures.
Education
Some College (No Degree) - Psychology
Houston Community College
Houston, TX 08.2024 - 07.2026
Licensed Massage Therapist -
Avalon School of Massage
TexasSome College (No Degree) - Kinesiology and Nutrition Coursework
Texas Woman's University
Denton, TXHigh School Diploma -
Ross Shaw Sterling Aviation High School
Houston, TXSkills
Sales Techniques
- Customer Service Excellence
- Product Knowledge
- Guest Experience
- Live Chat & Phone Support
- Problem Resolution
- Sales Floor Management
- Relationship Building
- Team Collaboration
- Time Management
- Adaptability
- Written & Verbal Communication
- Microsoft Office
Certification
Customer experience
Timeline
Sales Associate
Whole Earth Provision
01.2026 - Current
Some College (No Degree) - Psychology
Houston Community College
08.2024 - 07.2026
owner and mobile wellness professional
massagebylyn
01.2023 - Current
Licensed Massage Therapist
Massage Envy
01.2021 - 01.2022
E-Commerce Associate
Walmart
01.2019 - 01.2022
Licensed Massage Therapist -
Avalon School of Massage
Some College (No Degree) - Kinesiology and Nutrition Coursework
Texas Woman's University
High School Diploma -
Ross Shaw Sterling Aviation High School