SHAYLYNN DOLLY
Dearborn,MI
Summary
Friendly waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mad Nice
Detroit, MI
03.2025 - Current
- Delivered exceptional dining experiences by providing attentive and personalized service to guests.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Managed multiple tables efficiently while maintaining high levels of customer satisfaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Server
Mati taverna
Detroit, Michigan
08.2024 - 04.2025
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service
- Coordinated with event planners for private dining arrangements and special events.
Server/Bartender
P.F. Chang's
Dearborn, MI
09.2022 - 07.2024
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Remained calm during busy periods, promoting great customer service to guests.
Skills
- Exceptional customer service
- Wine Knowledge/pairings
- Upscale dining expertise
- Upselling skills
- Detail Oriented
- High-volume dining
- Strong work ethic
Certification
- Adult and pediatric first Aid/CPR/AED-American Red Cross
Timeline
Server
Mad Nice
03.2025 - Current
Server
Mati taverna
08.2024 - 04.2025
Server/Bartender
P.F. Chang's
09.2022 - 07.2024