Shaymaa Mounzer
Northville,Michigan
Summary
Detail-oriented and community-driven professional with experience in leadership, compliance, community outreach, and program development. Passionate about expanding access to healthcare through my nonprofit initiative, SM Care Collective, which focuses on serving immigrants, undocumented individuals, people experiencing homelessness, and low-income communities across Metro Detroit. Deeply committed to advocating for Lebanon and supporting Lebanese communities through service and civic engagement. Seeking to transition into the legal field, where I can apply my analytical skills, ethical judgment, and dedication to public service to advance justice and create meaningful change.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
First Choice Pharmacy
Taylor, MI
09.2023 - Current
- Answered phone calls and helped customers and healthcare providers with questions about prescriptions and pharmacy services.
- Assisted pharmacists with filling, labeling, and packaging prescriptions accurately.
- Protected patient privacy by following HIPAA guidelines at all times.
- Processed prescriptions efficiently to help reduce wait times and improve customer service.
- Worked closely with pharmacists and other staff to keep daily pharmacy operations running smoothly.
- Organized and monitored medication inventory while following proper storage and safety guidelines.
- Helped identify and communicate prescription or medication issues to pharmacists to ensure accuracy and patient safety.
Group Leader
Wayne Metropolitan Community Action Agency
Inkster, MI
05.2024 - 10.2025
- Planned and led engaging before-school, after-school, and summer activities for students in a 21st Century Community Learning Center.
- Created lesson plans and educational activities that supported students' academic growth, life skills, and personal development.
- Worked with teachers, parents, community partners, and staff to improve programs and meet students' needs.
- Tracked student participation and progress while maintaining records and helping with program reports.
- Assisted with community outreach and recruitment by creating promotional materials and presenting program information to families.
- Communicated with Arabic-speaking families to improve accessibility and strengthen community relationships.
- Coordinated staff training to improve day-to-day operations and increase team effectiveness.
- Helped create a safe, welcoming, and inclusive environment where students could learn and grow.
Summer Swim Instructor
British Swim School
Dearborn Heights, MI
06.2021 - 09.2021
- Taught swim lessons to students of all ages and skill levels in a safe, supportive, and engaging environment.
- Adapted lessons to fit each student's learning style, skill level, and individual needs.
- Helped students build confidence in the water while improving their swimming and water safety skills.
- Communicated with parents about students' progress and answered questions to ensure a positive experience.
- Maintained a safe learning environment by following pool safety procedures and supervising students throughout each lesson.
Education
Bachelor of Arts - Honors Sociology: Sub-Major LJSC
University of Michigan
Ann Arbor, MI12-2027
Bachelor of Arts - Sociology
University of Michigan, Dearborn
Dearborn, MIHigh School Diploma -
Dearborn High School
Dearborn, MI06-2024
Skills
- Customer service
- Continuous improvement
- Problem-solving skills
- Patience and empathy
- Medication management
- Team collaboration
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Group Leader
Wayne Metropolitan Community Action Agency
05.2024 - 10.2025
Pharmacy Technician
First Choice Pharmacy
09.2023 - Current
Summer Swim Instructor
British Swim School
06.2021 - 09.2021
Bachelor of Arts - Honors Sociology: Sub-Major LJSC
University of Michigan
Bachelor of Arts - Sociology
University of Michigan, Dearborn
High School Diploma -
Dearborn High School