SHAYMEA WILLIAMS
Los Angeles,CA
Summary
Detail-oriented Operations and Technology Specialist with extensive experience in warehouse support, technology troubleshooting, and cross-functional team coordination. Pursuing a Master's Degree in Cybersecurity, bringing foundational IT knowledge and problem-solving skills. Proven ability to collaborate with Operations, IT, Supply Chain, and HR teams to overcome operational challenges. Seeking IT Field Specialist role to leverage troubleshooting expertise and operational experience in enhancing terminal technology and equipment connectivity.
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon
04.2023 - Current
- Supported sortation operations by coordinating workflow, assisting associates, and ensuring maintenance of daily operational performance.
- Provide hands-on assistance with handheld scanners, computers, and workplace technology, including basic troubleshooting, device restarts, and user support.
- Collaborated with IT, RME, Supply Chain, HR, and Operations teams to resolve workflow and equipment issues, meeting operational deadlines.
- Supported troubleshooting efforts for workstations, network connectivity, and virtual display issues at inbound and outbound stations.
- Assist with surveying and maintaining the AR floor, including physical organization and the accuracy of associated digital system views.
- Coordinated with cross-functional teams to identify and address operational barriers, facilitating timely corrective actions to meet Critical Pull Time (CPT) requirements.
- Adapt to changing operational priorities while balancing team leadership, technical support, and process execution.
- Provided operations and technical support for daily activities.
Pharmacy Department Manager
Cedar Side Nine
03.2023 - 03.2024
- Coordinated daily department activities and streamlined workflow to enhance team performance.
- Utilized organizational, problem-solving, and communication skills to ensure smooth department operations.
- Managed daily pharmacy operations and staff scheduling for optimal workflow.
- Oversaw medication inventory management and ensured compliance with safety regulations.
- Implemented training programs for new pharmacy staff to enhance service quality.
Lead
Walmart Warehouse
01.2017 - 01.2023
- Coordinated team activities and prioritized daily tasks to support efficient warehouse operations.
- Resolved workplace technology and IT-related issues while managing operational responsibilities.
- Maintained safety and productivity in a fast-paced environment through effective team communication.
Ramp Agent
Delta Air Lines
05.2015 - 06.2017
- Collaborated with team members to ensure safe, timely aircraft turnarounds, contributing to overall flight schedule adherence.
- Supported ramp operations, including baggage handling and aircraft loading and unloading.
- Followed operational procedures and ensured compliance with safety requirements in an active industrial environment.
Site Coordinator
Los Angeles Unified School District
01.2015 - 01.2021
- Coordinated daily site activities to ensure seamless operations and effective staff communication.
- Assisted with organizing, scheduling, and administrative processes to enhance workflow efficiency.
- Provided technical assistance to staff for resolving everyday computer-related issues, improving overall team productivity.
Education
Master's Degree - Cybersecurity
Southern New Hampshire University
01-2027
Bachelor's Degree - Health Science
Bellevue University
01-2021
High School Diploma -
Locke High School
01-2011
Skills
- Technical Support
- IT Troubleshooting
- Network Connectivity Support
- Computer & Scanner Support
- Systems & Workflow Troubleshooting
- Operational Technology Knowledge
- Cybersecurity concepts
- Data Protection Measures
- Root Cause Problem Solving
- Cross-Functional Collaboration
- Project Support
- Safety & Operational Awareness
- Quick Technical Learner
- Technical problem-solving
- Operational Technology Knowledge
Personal Information
Title: IT Field Specialist
Timeline
Process Assistant
Amazon
04.2023 - Current
Pharmacy Department Manager
Cedar Side Nine
03.2023 - 03.2024
Lead
Walmart Warehouse
01.2017 - 01.2023
Ramp Agent
Delta Air Lines
05.2015 - 06.2017
Site Coordinator
Los Angeles Unified School District
01.2015 - 01.2021
Master's Degree - Cybersecurity
Southern New Hampshire University
Bachelor's Degree - Health Science
Bellevue University
High School Diploma -
Locke High School