Shayna Bertram
Attica,MI
Summary
Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Representative
State Farm
Leonard, MI
02.2023 - Current
- Answered incoming calls and directed them to the appropriate personnel.
- Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Sought out new clients and developed clientele by networking to find new customers.
Receptionist
Headquarters Haircuts for Men
Shelby Twp, MI
06.2020 - 02.2023
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls and booked appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining supplies and inventory.
Education
High School Diploma -
Imlay City High School
Imlay City, MI06-2019
Skills
- Strong Organization
- Calendar Management
- Mail handling
- Customer Service
- Call handling
- Scheduling
- Multi-line phone proficiency
- Time Management
- Verbal Communication
- Billing
Certification
- Certified Phlebotomy Technician
Timeline
Office Representative
State Farm
02.2023 - Current
Receptionist
Headquarters Haircuts for Men
06.2020 - 02.2023
High School Diploma -
Imlay City High School
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