Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
SHAYNA CARCIONE

SHAYNA CARCIONE

HENDERSON,NV

Summary

Reliable and Upbeat Professional Customer Care Specialist successful at promoting customer loyalty, satisfaction and purchases with high quality techniques and diligent attention to detail and individual needs. Knowledgeable about products and service, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic and Customer Care/Service skills.

Overview

10
10
years of professional experience

Work History

Freelance Beauty Consultant

Shayna Carcione
Henderson , NV
05.2016 - Current
  • Identified client needs and recommended products based on preferences and requirements.
  • Processed payments, entering sales in register for prompt customer service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Monitored current trends to understand fashions and better serve customer needs.

Customer/Technical Support Representative

Telus/ Netflix/ Jawbone
Las Vegas, NV
10.2014 - 05.2016
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Broke down and evaluated user problems, using scripts, personal expertise and probing questions.

Customer Care Supervisor

Desert Call Connections
Las Vegas, NV
03.2012 - 10.2014
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Education

Medical Assistant/ EKG Tech/Phlebotomy Certificate - Medical Assisting

Nevada Career Institute
Las Vegas, Nevada
09.2004

High School Diploma - General Education

Continental Academy
Coral Gables, FL
07.2004

Skills

  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Document and Records Management

Timeline

Freelance Beauty Consultant

Shayna Carcione
05.2016 - Current

Customer/Technical Support Representative

Telus/ Netflix/ Jawbone
10.2014 - 05.2016

Customer Care Supervisor

Desert Call Connections
03.2012 - 10.2014

Medical Assistant/ EKG Tech/Phlebotomy Certificate - Medical Assisting

Nevada Career Institute

High School Diploma - General Education

Continental Academy

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SHAYNA CARCIONE