Shayna Cowhick
Lombard,IL
Summary
Dispatcher/EMT-P with a strong medical background. Knowledge of the crews service levels and abilities to optimize response times and ensure service excellence. Demonstrated ability to support teams during high-volume periods while maintaining effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Dispatcher/EMT-P
Superior Air Ground Ambulance
Elmhurst, IL
08.2007 - Current
Prioritized calls based on equipment needs and urgency, ensuring timely service delivery.
- Dispatched calls to appropriate units, optimizing response times based on availability.
- Monitored incoming calls to maintain service standards and improve response accuracy.
- Supported dispatch team by answering questions and addressing concerns during high volume periods.
Education
Emergency Medical Technician-Paramedic - Emergency Medicine
Oakton Community College
Des Plaines, IL10-2015
Skills
- Call prioritization
- Multi-task based off priority
- Problem solving
- Effective communication
Timeline
Dispatcher/EMT-P
Superior Air Ground Ambulance
08.2007 - Current
Emergency Medical Technician-Paramedic - Emergency Medicine
Oakton Community College