Shayna Reeves
Lincoln,NE
Summary
Dedicated HR and recruiting professional with a passion for supporting people, building meaningful relationships, and creating efficient, well-organized systems. Experienced in recruiting, onboarding, and client support, with a thoughtful, detail-oriented approach to problem-solving. Valued for being reliable, collaborative, and easy to work with while maintaining a strong focus on accuracy and service.
Overview
14
14
years of professional experience
Work History
Caregiver Recruiting Manager
TheKey
Lincoln, NE
02.2023 - 12.2025
- Led recruiting efforts for caregiving staff across multiple regions, ensuring timely and effective hiring to meet client needs.
- Implemented streamlined recruiting processes, reducing time-to-hire.
- Trained new caregivers on best practices and company policies.
- Developed and maintained relationships with candidates, enhancing the candidate experience and retention rates.
- Collaborated with leadership to forecast staffing needs and implement recruitment strategies.
- Managed onboarding paperwork and compliance documentation for new hires.
Client Success Manager
Unified Employee Benefits
Lincoln, NE
01.2019 - 03.2022
- Managed new client setup, including insurance quotes, documentation, and enrollment materials.
- Developed and maintained a web enrollment platform, creating a paperless and efficient client experience.
- Collaborated with client HR teams for billing setup, error resolution, and invoice reconciliation.
- Handled client renewals, ensuring accounts and documentation were up to date and compliant with regulations.
- Created client-facing materials, including product brochures and policy information packets.
HR / Staffing Recruiter
Utica Community Care Center
Utica, NE
07.2015 - 11.2019
- Managed job postings, application reviews, interviews, onboarding, and benefits administration.
- Conducted new employee orientations and coordinated staff scheduling.
- Improved organizational filing systems for confidential employee records.
- Addressed employee concerns, supporting retention and workplace satisfaction.
Receptionist / Administrative Assistant
First Step Recovery
Lincoln, NE
05.2014 - 07.2015
- Scheduled appointments, managed calls, and performed data entry and client intake appointments.
- Prepared summary reports after counseling sessions and processed confidential documents.
- Supported counselors with testing, client placement, and treatment program coordination.
- Now known as Pine Lake Behavioral Health
Senior Customer Success Manager
Nelnet
Lincoln, NE
01.2012 - 05.2014
- Assisted borrowers with the management of federal and private student loan accounts, providing clear guidance on repayment options, loan programs, and account status.
- Educated borrowers on available repayment plans, forgiveness and assistance programs, and strategies tailored to individual financial needs and goals.
- Resolved current and past-due accounts through proactive outreach, account analysis, and solution-oriented counseling.
- Advised borrowers on methods to reduce overall loan costs, including interest savings strategies and payment optimization.
- Handled high-volume inbound and outbound calls while delivering accurate, empathetic, and compliant customer support.
- Consistently documented call interactions, account updates, and borrower communications in accordance with regulatory and internal guidelines.
- Recognized as a top-performing team member for account resolution, quality of service, and borrower satisfaction.
Education
Bachelor of Science - Psychology, Criminal Justice
University of Nebraska-Lincoln
Lincoln, NESkills
- Recruiting & Onboarding
- HR Operations & Compliance
- Client & Employee Communication
- Process Improvement & Documentation
- Organizational & Time Management
- Training & Recruitment Strategy
- Data Management & Microsoft Office
- Team Collaboration
References
- Melanie Nebesniak, Director of Operations at TheKey, (402) 610-5332
- Kristin Bantam, Lead Care Manager at TheKey, (402) 277-6187
- Kristi Pawloski, Manager at Utica Care Community Center (permanently closed), (402) 534-2041
- Skyler Doremus, Manager at Unified Employee Benefits, (402) 904-3044
- Sophie Norman, Manager at Unified Employee Benefits, (402) 540-6690
- Ian Shada, Manager of Operations at Unified Employee Benefits, (402) 587-1634
- Beau Sedlacek, Manager at First Step Recovery (now Pine Lake Behavioral Health), (308) 530-9173
Timeline
Caregiver Recruiting Manager
TheKey
02.2023 - 12.2025
Client Success Manager
Unified Employee Benefits
01.2019 - 03.2022
HR / Staffing Recruiter
Utica Community Care Center
07.2015 - 11.2019
Receptionist / Administrative Assistant
First Step Recovery
05.2014 - 07.2015
Senior Customer Success Manager
Nelnet
01.2012 - 05.2014
Bachelor of Science - Psychology, Criminal Justice
University of Nebraska-Lincoln