Summary
Overview
Work History
Education
Skills
References
Timeline
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Shayna Wilson

Logansport,IN

Summary

Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.

Overview

11
11
years of professional experience

Work History

Service Desk Associate

Walmart
Logansport, IN
03.2022 - Current
  • Maintained accurate records of customer interactions, inquiries, and resolutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier

Heartland Truck Stop and Wash
Logansport, IN
08.2020 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Manager

McDonald's
Peru, IN
03.2017 - 05.2019
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Cashier

Walmart
Logansport, IN
12.2015 - 03.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.

Cashier

McDonald's
Peru, IN
11.2013 - 10.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Education

High School Diploma -

Rochester Community High School
Rochester, IN
05-2015

Some College (No Degree) - Business Operations Applications Technology

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Training and mentoring
  • Software Installation
  • Technical Support
  • Information Protection
  • Customer Service
  • Microsoft Outlook
  • Microsoft Excel and PowerPoint

References

References available upon request.

Timeline

Service Desk Associate

Walmart
03.2022 - Current

Cashier

Heartland Truck Stop and Wash
08.2020 - 01.2022

Manager

McDonald's
03.2017 - 05.2019

Cashier

Walmart
12.2015 - 03.2017

Cashier

McDonald's
11.2013 - 10.2015

High School Diploma -

Rochester Community High School

Some College (No Degree) - Business Operations Applications Technology

Ivy Tech Community College of Indiana

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Shayna Wilson