Shayne Bennion
Layton
Summary
Proven ability to enhance team performance and drive customer satisfaction through effective leadership and training in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
Layton
12.2014 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and ensured stock availability.
- Handled customer inquiries and resolved issues promptly and effectively.
Production Trainer
Autoliv
Ogden
09.2009 - 08.2020
- Facilitated workshops on safety protocols and production standards.
- Monitored trainee performance and provided constructive feedback.
- Collaborated with team leaders to identify training needs and gaps.
Customer Service Lead
Associated Foods Distribution Center
Farr West
10.1998 - 08.2008
- Monitored service metrics, identifying areas for improvement to enhance customer satisfaction.
- Coordinated cross-departmental communication, ensuring timely responses to customer needs.
- Facilitated team meetings to identify challenges and collaboratively develop solutions.
Education
High School Diploma -
Bountiful High School
Bountiful, UT05-1998
Skills
- Staff scheduling
- Inventory management
- Customer service
- Employee training
- Performance evaluation
- Team collaboration
- Communication skills
- Conflict resolution
- Visual merchandising
- Problem solving
Timeline
Assistant Manager
Big 5 Sporting Goods
12.2014 - Current
Production Trainer
Autoliv
09.2009 - 08.2020
Customer Service Lead
Associated Foods Distribution Center
10.1998 - 08.2008
High School Diploma -
Bountiful High School