Summary
Overview
Work History
Education
Skills
Timeline
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Shayne Grant

Knoxville,TN

Summary

Dedicated, enthusiastic, customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Bartender

TopGolf
06.2023 - Current
    • Served high customer volumes during special events, nights, and weekends.
    • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
    • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender/Server Shift Leader

Reforma- Union Hospitality Group
04.2022 - 06.2023
  • Oversaw daily operations of service team, delegated tasks, trained 6+ new staff and took on majority of private events.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Fusion Analyst

U.S. Air Force Reserve
09.2018 - 09.2022
    • Produced multi-source intelligence reports and products for different agency customers.
    • Briefed upper-level personnel on emerging threats.
    • Created useful and timely intelligence products to support field operations.

Education

Associate of Arts - General Studies

Eastern Gateway Community College
Steubenville, OH
05.2022

Skills

    • Time Management
    • Sales Expertise
    • Ability to Multitask
      • Guest Satisfaction
      • Communication Skills
      • Clear and Effective Communication

Timeline

Bartender

TopGolf
06.2023 - Current

Bartender/Server Shift Leader

Reforma- Union Hospitality Group
04.2022 - 06.2023

Fusion Analyst

U.S. Air Force Reserve
09.2018 - 09.2022

Associate of Arts - General Studies

Eastern Gateway Community College

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Shayne Grant