Shayne Lopez
Atlanta,GA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Northside Hospital Atlanta
04.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Operations Manager
FedEx Ground
03.2021 - 03.2022
- Led daily operations, ensuring safe and efficient package sortation and handling
- Managed and trained employees, fostering a positive work environment and ensuring adherence to company safety protocols
- Resolved customer service issues promptly, enhancing customer satisfaction and loyalty
- Adapted quickly to changing operational needs, demonstrating flexibility and strong problem-solving skills
Guest Service Agent/Front Desk Receptionist
Hartsfield-Jackson Atlanta Airport
03.2020 - 03.2021
- Provided exceptional customer service by assisting passengers with check-in, luggage handling, and boarding processes
- Ensured passenger safety by adhering to strict security protocols and monitoring for suspicious activities
- Streamlined front desk operations, reducing wait times and enhancing the overall guest experience
- Greeted and assisted guests with inquiries, contributing to a welcoming and efficient airport environment
Housekeeper Team Lead Supervisor
All Star Cleaning Company Ltd.
09.2019 - 09.2020
- Supervised and trained housekeeping staff, ensuring high standards of cleanliness and service
- Managed staff schedules and addressed service complaints, maintaining a positive guest experience
- Enhanced workflow and efficiency through proactive management and hands-on leadership
Housekeeper
Sheraton at Keystone
12.2018 - 03.2020
- Provided clean and comfortable accommodations by maintaining high standards of cleanliness in guest rooms and common areas
- Assisted guests with special requests, ensuring a pleasant and memorable stay
- Recognized for outstanding performance, receiving 'Best of the Best Award' in October 2019
Debt Advisor
A1 Debt Resolution
07.2017 - 05.2018
- Advised clients on debt repayment strategies, helping them achieve financial stability
- Maintained accurate records and provided exceptional customer service in a high-stress environment
Education
Diploma -
C.C Sweeting Sr. High
06.2009
Skills
- Customer Service Excellence
- Safety Management
- Team Collaboration
- Crisis Management
- Communication
- Insurance verification
- Customer service
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
Awards
- Q4 Champions League Finalist, Sheraton Indianapolis at Keystone Crossing, 10/01/19 - 12/01/19
- Best of the Best Award, Sheraton Indianapolis at Keystone Crossing, 10/01/19
Timeline
Patient Access Representative
Northside Hospital Atlanta
04.2022 - Current
Operations Manager
FedEx Ground
03.2021 - 03.2022
Guest Service Agent/Front Desk Receptionist
Hartsfield-Jackson Atlanta Airport
03.2020 - 03.2021
Housekeeper Team Lead Supervisor
All Star Cleaning Company Ltd.
09.2019 - 09.2020
Housekeeper
Sheraton at Keystone
12.2018 - 03.2020
Debt Advisor
A1 Debt Resolution
07.2017 - 05.2018
Diploma -
C.C Sweeting Sr. High
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