Nyshema Slade
Edenton,NC
Summary
Dynamic Patient Access Representative with extensive experience at ECU Health Pediatrics-Edenton, excelling in patient registration and insurance verification. Known for exceptional customer service and strong empathy, I effectively streamlined processes, enhancing patient satisfaction and ensuring compliance with HIPAA regulations. Proven ability to adapt in fast-paced environments while maintaining quality care.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
ECU Health Pediatrics-Edenton
06.2021 - Current
- Assisted patients with appointment scheduling and registration processes.
- Collected and verified patient insurance information for accuracy.
- Responded to patient inquiries, providing clear and helpful information.
- Coordinated with medical staff to ensure seamless patient flow.
- Documented patient interactions in electronic health record systems accurately.
- Maintained confidentiality of patient records in compliance with regulations.
- Processed incoming calls efficiently to address scheduling needs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
ECU Health Chowan Hospital
01.2020 - 06.2021
- Supported team members by sharing knowledge of office procedures and policies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Customer Service Representative
Food Lion
04.2019 - 01.2020
- Developed schedules to optimize staff coverage and reduce wait times.
- Collaborated with management to improve menu offerings based on customer preferences.
- Streamlined communication between front-line staff and kitchen for order accuracy.
Customer Service Representative
Pizza Hut
04.2015 - 01.2018
- Resolved customer inquiries, ensuring satisfaction and loyalty.
- Managed high-volume order processing efficiently during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Implemented feedback mechanisms to enhance service quality and team performance.
Education
High School Diploma -
John A Holmes High School
Edenton, NCSkills
- Patient registration
- Insurance verification
- HIPAA compliance
- Electronic health records
- Customer service excellence
- Appointment scheduling
- Patient communication
- Health insurance knowledge
- Customer service
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Insurance billing
- Payment processing
- Medical billing
- Medical coding
- Medical insurance
Timeline
Patient Access Representative
ECU Health Pediatrics-Edenton
06.2021 - Current
Patient Access Representative
ECU Health Chowan Hospital
01.2020 - 06.2021
Customer Service Representative
Food Lion
04.2019 - 01.2020
Customer Service Representative
Pizza Hut
04.2015 - 01.2018
High School Diploma -
John A Holmes High School