Shaynia Jones-Forrester
Tampa,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Drybar
07.2022 - 08.2023
- Ability to sell memberships, and rebook appointments during checkout to increase client retention
- Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met
- Optimize and maximize appointments with reservation
- Maintain the highest degree of ethics when handling client payments and stylists' tips/commissions
- Balance cash drawer at opening, closing, and at shift changes.
Trainee
Evoke
03.2021 - 05.2021
- Rotated positions to understand various department processes and goals
- Built relationships with coworkers and team members to increase work productivity
- Completed on-the-job training sessions and demonstrated learned skills from supervisors
- Assisted customers by providing product information and escalated complex issues to supervisors
- Answered phone calls and routed correspondence to appropriate parties
- Created or maintained a database of customer accounts.
Cashier
Cutie Pies
07.2017 - 10.2018
- Maintained inventory and store visual presentation to meet customer needs
- Processed cash, checks, and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain the store's appearance
- Helped customers locate merchandise.
Education
A.S Degree -
Diablo Valley College
10.2023
Cosmetology license -
San Jose City College
12.2019
High school diploma -
St.Joseph Convent Grenville
06.2017
Skills
- Problem-solving
- Multitasking
- Communication
- Team player
- Telephone Skills
- Process Payments
- Customer Service
- Greet Guests
Certification
- Event planning
- Marketing
- CPR
- Light search & rescue
- Cosmetology
Awards
Discipline, Team player
Timeline
Receptionist
Drybar
07.2022 - 08.2023
Trainee
Evoke
03.2021 - 05.2021
Cashier
Cutie Pies
07.2017 - 10.2018
A.S Degree -
Diablo Valley College
Cosmetology license -
San Jose City College
High school diploma -
St.Joseph Convent Grenville
Similar Profiles
Marquetta TidwellMarquetta Tidwell
General Manager of Marketing at DrybarGeneral Manager of Marketing at Drybar
Jasmine LopezJasmine Lopez
Hairstylist at DrybarHairstylist at Drybar
Susanna AyanianSusanna Ayanian
Cosmetologist at DrybarCosmetologist at Drybar
Hope RosalesHope Rosales
Receptionist/ Stylist at DrybarReceptionist/ Stylist at Drybar
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites