Shayon Brown
Chicago,IL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Eventsbytiffany. Proven ability to enhance guest experiences through effective communication and multitasking. Committed to maintaining cleanliness standards and food safety practices, ensuring a welcoming atmosphere while resolving customer concerns promptly. A reliable team player focused on delivering quality service.
Overview
2
2
years of professional experience
Work History
Server
Eventsbytiffany
Dolton, IL
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Caregiver
Personal Care Giver
Lansing, IL
04.2022 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Event Assistant
Flawless Favor
Chicago, IL
05.2022 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Education
Associate Degree In Biology -
Kennedy King College
Chicago, IL05.2025
Morgan Park Highschool
Chicago, IL06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Task prioritization
- Tableside etiquette
- Guest seating
- Table setting
- Food sales and promotion
- Item promotion
- Ordering procedures
- Food and beverage pairings
- Food delivery
- Order delivery practices
- Banquet coordination
- Food safety
- Dish preparation
- Hostess support
- Table setting arrangements
- Team member support
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Cool under pressure
Timeline
Server
Eventsbytiffany
01.2024 - 09.2024
Event Assistant
Flawless Favor
05.2022 - 11.2022
Caregiver
Personal Care Giver
04.2022 - 08.2023
Associate Degree In Biology -
Kennedy King College
Morgan Park Highschool