Learning New Technology/Softwares
Shazia Irshad
Suisun City,CA
Summary
Dynamic and results-driven professional with over 15 years of experience in inside sales, booking coordination, and account management. Expertise in QuickBooks and RetailPro, along with strong data analysis skills, facilitates the development of effective sales strategies. Recognized for exceptional organizational and time management abilities, consistently delivering outstanding client satisfaction. Collaborative team player with a proactive approach to problem-solving and critical thinking, dedicated to achieving business objectives efficiently.
Overview
2027
2027
years of professional experience
Work History
Inside Sales Associate
Sealink International Inc
01.2017 - Current
- Delivered comprehensive customer support, catering to both existing clientele and new prospects.
- Providing end to end customer support to esiting and new customers
- Facilitated seamless onboarding for new customers by verifying documentation and details in alignment with company standards.
- Request, negotiate, and finalize deails with transporters, vendors and Overseas Agents depending upon the shipment requirements.
- Generated quotations for various services including Drayage, Ocean Freight, and Customs charges, ensuring accuracy and competitiveness.
- Maintained continuous communication channels with customers and vendors from start to finish.
- Proactively addressed operational challenges, offering clients alternative solutions to mitigate delays, while also strategizing to expand business volume with existing customers.
- Analyze volumes and frequent business of existing customers and try to expand further.
- Handles Door to Door, CY to CY, Export, Import, Transportation, Air Import/ Export, Ocean Insurance inquires and have successfully contributed to the growth of existing business with maximum profit and quality.
Expert Booking Coordinator
Mediterranean Shipping Company
09.2013 - 12.2016
- Exemplified a superior standard of customer service, consistently exceeding client expectations.
- Expedited resolution of client concerns with prompt and effective solutions, emphasizing timely issue management.
- Displayed proficiency in operating within high-pressure environments while maintaining a commitment to delivering work of exceptional quality.
Account Coordinator
Houston Cellular
05.2012 - 09.2013
- Diligently managed client records, ensuring accuracy and completeness.
- Maintained meticulous filing systems for diverse customer documentation.
- Exhibited a collaborative approach and high efficiency in fast-paced work environments.
Administrative Assistant
Easy Communication Inc
01.2010 - 05.2012
- Proficient in high-volume telephone and front-desk operations, adept at problem-solving in the organization's best interest.
- Successfully restored client trust, safeguarding key accounts from attrition.
- Recognized by management for report quality, timeliness, attention to detail, superior customer service, and collaborative demeanor.
- Experienced in payroll management and company account oversight.
Medical Associate
Shifa Clinic
Houston, TX
- Coordinated patient intake processes, streamlining documentation and verification to enhance overall service delivery.
- Delivered exceptional patient support by addressing inquiries and providing clear information on services.
- Facilitated communication between healthcare providers and patients, improving care coordination and patient satisfaction.
- Managed appointment scheduling systems to optimize resource allocation and minimize patient wait times.
Volunteer
Memorial Hermann Hospital
Houston, TX
- Coordinated volunteer initiatives to enhance patient support services, fostering a compassionate and caring environment.
- Led training sessions for new volunteers, equipping them with essential skills and knowledge for success.
- Delivered personalized assistance to patients and families, ensuring comfort during their hospital visits.
- Collaborated with healthcare staff to identify areas where volunteer support could improve patient care outcomes.
Administrative Assistant
Ibn Sina Hospital
Houston, TX
- Coordinated patient intake workflows to enhance documentation accuracy and streamline service delivery processes.
- Managed appointment scheduling systems, optimizing resource allocation and reducing patient wait times effectively.
- Oversaw the verification of patient records, ensuring compliance with regulatory standards and organizational protocols.
- Boosted productivity within the medical office through effective management of administrative tasks such as billing, coding, and data entry.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
Education
Bachelor of Science - Biology
University of Houston
Houston, TXSkills
- Technical Skills: CRM Software, Quickbooks, Account Management RetailPro, MSC Link, Reports and spreadsheets, Microsoft Suite, Vital Signs, Sales Management, Data Analysis,Vital signs monitoring, Patient scheduling, Medical office management
- Soft skills: Organizational skills, Time management, Reliable Team player, Self-starter mindset, Presentation skills, Problem-solving, critical thinking, Negotiation, Email and phone etiquette, Relationship Development, Prospect Follow-up, Client retention, Effective verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop shipment tracking spreadsheets.
- Achieved results by completing taks with accuracy and efficiency.
Interests
Timeline
Inside Sales Associate
Sealink International Inc
01.2017 - Current
Expert Booking Coordinator
Mediterranean Shipping Company
09.2013 - 12.2016
Account Coordinator
Houston Cellular
05.2012 - 09.2013
Administrative Assistant
Easy Communication Inc
01.2010 - 05.2012
Medical Associate
Shifa Clinic
Volunteer
Memorial Hermann Hospital
Administrative Assistant
Ibn Sina Hospital
Bachelor of Science - Biology
University of Houston