Shea Austin Griffith

As an inside sales representative, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

• Contributed ideas for improving existing processes related to inside sales operations.
• Performed inside sales and services for our outside sales team members located in South Carolina, Pennsylvania, Texas, Arizona, and Missouri.
• Identified areas for improvement within the organization's processes and procedures related to inside sales activities.

• Contributed ideas for developing processes related to inside sales operations.
• Performed inside sales and services for our outside sales team members located in Alabama, Georgia, Ohio, Pennsylvania, Texas, Missouri, and Illinois.
• Coordinated and maintained customer accounts, including orders, payment processing, and order tracking. Ensured that orders were processed accurately and delivered on time according to customer requirements.
• Developed and maintained scheduling procedures to ensure timely completion of projects between sales and operations.
• Created, updated, and monitored project schedules for multiple departments.
• Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
• Collaborated with purchasing department on vendor selection, price negotiations, delivery timelines and quality assurance standards.

• Reviewed invoices for accuracy and completeness prior to processing payments.
• Processed accounts payable transactions in accordance with company policies and procedures.
• Prepared weekly checks for payment to vendors, ensuring timely delivery. Matched invoices with purchase orders and packing lists to confirm accurate shipments and billing functions.
• Assisted in month-end close activities including preparing journal entries, accruals, reconciliations and other analyses as required.
• Managed 1099 reporting process at year end for applicable vendors and contractors.
• Monitored credit card usage, reconciling charges on a monthly basis.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.