Shea Burcham
Earlville
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
Work History
Ecommerce Sales Support Specialist
Theisen's Home Farm Auto
07.2024 - Current
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted the book-keeping team with bookkeeping and assisted Accounts Payable with invoice organization.
- Prepared and presented sales reports and customer profiles to upper management.
Bartender
Waterloo Convention Center
01.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Theisen's Home Farm Auto
04.2021 - 07.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts - Criminal Justice
Hawkeye Community College
Waterloo, IA12-2024
High School Diploma -
Maquoketa Valley High School
Delhi05-2023
Skills
- Microsoft office expertise
- Customer relationship management
- Processing payments
- Professionalism
- Opening and closing procedures
Languages
Spanish
Limited Working
Timeline
Ecommerce Sales Support Specialist
Theisen's Home Farm Auto
07.2024 - Current
Bartender
Waterloo Convention Center
01.2024 - Current
Sales Associate
Theisen's Home Farm Auto
04.2021 - 07.2023
Associate of Arts - Criminal Justice
Hawkeye Community College
High School Diploma -
Maquoketa Valley High School
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