SHEA CARLSON
PRINEVILLE,OR
Summary
Efficient and patient professional with a background in customer service and technical support. Proven ability to resolve issues promptly, enhance customer loyalty, and maintain operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Redmond, OR
05.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, demonstrating extensive product knowledge.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Collaborated with team members to enhance store operations and customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Developed and managed relationships with customers to increase customer loyalty.
Sales Associate
Walmart
Redmond, OR
03.2018 - 01.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Executed daily inventory management, ensuring optimal stock levels and accurate product placement.
- Trained new associates on sales techniques and operational procedures to enhance team performance.
- Assisted in merchandising strategies, contributing to visually appealing product displays that increased customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Technical Support Representative
IBEX Global
Bend, OR
07.2016 - 06.2017
- Resolved complex technical issues for clients, ensuring timely and effective solutions.
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Documented troubleshooting processes and solutions in knowledge base for team reference.
- Trained new representatives on product features and support tools, fostering team efficiency.
- Collaborated with cross-functional teams to streamline support workflows and improve response times.
Education
Associate of Science - General Studies / Drafting And Design
Central Oregon Community College
Bend, ORGED -
C.O.C.C
Redmond, OR08-2009
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Phone etiquette
- Inventory management
- Up-selling techniques
- Customer relationship management (CRM)
- Attention to detail
- Multitasking and organization
- Math skills
- Order coordination
- Microsoft office
- Blueprint Reading
- Mechanical and Building knowledge base
- Computer skills
Timeline
Customer Service Cashier
Lowes Home Improvment
05.2022 - Current
Sales Associate
Walmart
03.2018 - 01.2021
Technical Support Representative
IBEX Global
07.2016 - 06.2017
Associate of Science - General Studies / Drafting And Design
Central Oregon Community College
GED -
C.O.C.C