Shea Chappell

• Troubleshot technical issues for customers using remote desktop software

• Handling client issues effectively ensuring satisfaction.

•Explaining complex topics and answering questions patiently

•Building rapport with clients and overcoming objections

• Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
• Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
• Collaborated with management to address specific skill gaps and tailor training programs accordingly.
• Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

• Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
• Boosted sales revenue by identifying customer needs and offering suitable products or services.
• Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
• Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.