Shea Gomes
Orlando,FL
Summary
Detail oriented professional flight attendant with a strong work ethic. Extensive experience in adapting to international and diverse cultural settings. Excels under pressure and ensures industry leading level of customer service.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
04.2016 - Current
- Managed in-flight inventory and collaborated with crew to optimize service efficiency.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Handled various currencies confidently when processing in-flight purchases made by international travelers across different routes.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Trained junior flight attendants on safety protocols and customer service standards.
- Resolved passenger inquiries and complaints promptly, enhancing overall travel experience.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent flyers on international routes.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
Flight Attendant
Allegiant Airlines
Las Vegas, NV
06.2014 - 04.2016
- Resolved passenger inquiries and concerns promptly, promoting a positive flight environment.
- Delivered exceptional in-flight service, enhancing passenger experience and satisfaction levels.
- Ensured passenger safety through comprehensive pre-flight briefings and adherence to emergency procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Shoe Salsman/Cashier Assistant
Shoe Show/The Shoe Department
Oviedo, FL
06.2011 - 05.2014
- Assisted customers in selecting appropriate footwear based on individual needs and preferences.
- Maintained organized product displays to enhance visual merchandising and customer experience.
- Processed transactions accurately while managing cash register operations efficiently.
- Developed strong relationships with repeat customers to foster loyalty and repeat business.
- Delivered high-quality service by demonstrating an in-depth knowledge of various shoe brands, styles, materials, and proper sizing techniques.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
Operations Supervisor/Event Staff Member
Global Spectrum (Oak View Group) at CFE Arena (Addition Financial Arena)
Orlando, FL
09.2010 - 05.2014
- Oversaw daily operations to ensure smooth venue functionality and compliance with safety protocols.
- Coordinated logistics for events, including setup, breakdown, and resource allocation.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Assisted in managing crowd control during high-attendance events to enhance guest experience.
- Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
- Handled money for rented equipment unsupervised
- Worked directly with clients in a leadership role to ensure their goals were accomplished
- Single handedly managed some of the biggest events in central florida such as Light Up UCF
Cook
Huey Magoos Chicken
Oviedo, FL
08.2011 - 02.2012
- Managed inventory levels, minimizing waste through efficient stock rotation practices.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation while delivering food in a timely manner
- Collaborated with front-of-house staff to ensure seamless dining experience for guests.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Seminal State College
Sanford, FLValencia College
Orlando, FLSkills
- Strong work ethic
- Hospitality service expertise
- Sales and marketing
- Leadership qualities
- Interpersonal communications
- Problem-solving
- Flight safety
- FAA regulations
- Calm under pressure
- Conflict resolution
- Business class service
- Multitasking and organization
- Empathy and patience
- Stress management
- Adaptability and flexibility
- Flight systems proficiency
- Detail-oriented
- Teamwork and collaboration
Assistant Manager-Swanny Hockey Group
Oversee hockey group operations from 2018 to present. Organize hockey schedule, assist with group finances, coordinate with managers of ice rink to ensure availability of ice.
Timeline
Flight Attendant
Emirates Airlines
04.2016 - Current
Flight Attendant
Allegiant Airlines
06.2014 - 04.2016
Cook
Huey Magoos Chicken
08.2011 - 02.2012
Shoe Salsman/Cashier Assistant
Shoe Show/The Shoe Department
06.2011 - 05.2014
Operations Supervisor/Event Staff Member
Global Spectrum (Oak View Group) at CFE Arena (Addition Financial Arena)
09.2010 - 05.2014
Seminal State College
Valencia College