Shea Haggard
Wal-Mart Pharmacy
Lafayette,GA
1
Certification
12
years of professional experience
Results-driven professional with a diverse background in pharmacy services and family engagement. Experienced in supporting patient needs, maintaining accuracy and confidentiality, communicating effectively with families, and connecting individuals with resources and support services. Brings strong organizational, customer service, and relationship-building skills, with a passion for helping others, advocating for families, and promoting positive outcomes in healthcare and community settings.
Work History
Certified Pharmacy Technician
4 Years 4 Months- Entered patient profiles, billing information, and prescription orders into pharmacy software system to ensure accurate record-keeping.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Reviewed written prescriptions and refill requests from patients for completeness and accuracy, ensuring safe and effective medication dispensing.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Organized and maintained electronic and manual filing systems for prescriptions. of prescriptions, both electronically and manually.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Oversaw medication inventory, ordering and restocking supplies to maintain optimal stock levels.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received payment from customers and processed credit card transactions.
Certified Pharmacy Technician
1 Year 2 Months- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Reviewed written prescriptions and refill requests from patients for completeness and accuracy prior to filling to maintain patient safety.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Managed medication inventory by ordering and restocking medications to ensure availability and compliance with pharmacy standards.
- Delivered exceptional customer service by addressing patient questions and concerns with empathy, enhancing patient satisfaction.
- Welcomed customers into pharmacy with a friendly demeanor. and answered questions regarding personal medications or over-the-counter pharmacy products.
- Procured medications from wholesalers to maintain stock levels. Procured medications Procured medications from wholesalers as needed and maintained records of incoming shipments.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted patients with pickup requests, medication questions, and transaction completion.
Family Engagement Coordinator
7 Years 9 Months- Developed culturally responsive engagement plans aligned with family needs and school priorities.
- Coordinated family outreach initiatives to strengthen home-school communication and student engagement.
- Facilitated parent workshops on attendance, academic support, and school resources.
- Collaborated with teachers, counselors, and administrators to address student support concerns.
- Organized community events, resource fairs, and volunteer activities for families.
- Mediated communication barriers between families and staff with clear, respectful guidance.
- Served as a liaison between the school administration and families, addressing concerns promptly and effectively.
- Established a Family Resource Center within the school, providing access to essential educational materials and support services for all families.
- Conducted surveys to gather feedback from families regarding their experiences with school programs, using this information to inform future improvements in services offered.
- Maintained accurate records of family engagement activities, analyzing trends in participation to identify areas for improvement and further growth.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Increased community involvement in school activities by forging partnerships with local organizations and businesses.
- Improved parent-teacher collaboration for better student support through regular meetings, updates, and workshops.
Education
Associate of Applied Technology - Pharmacy Assistant
Skills
Prescription filling
Medication dispensing
Data entry
Pharmacy software
Inventory management
Regulatory compliance
Customer service
Patient communication
Attention to detail
Multitasking
Pharmacy automation
Problem solving
Patient counseling
Kirby machine
Health resource navigation
Effective communication
Adaptability and flexibility
Certification
Pharmacy Technician License, 8/2022
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Cannon Drugs
04.2024 - 06.2025Read More
Certified Pharmacy Technician
Wal-Mart Pharmacy
06.2022 - CurrentRead More
Family Engagement Coordinator
Naomi Elementary
08.2014 - 05.2022Read More
Georgia Northwestern Technical College
Associate of Applied Technology from Pharmacy Assistant
Read More