Shea Lewis
CONCORD,NH
Summary
Over 20 years of experience in human and animal medicine, complemented by a robust customer service background. Proven ability to multitask effectively in high-pressure environments while delivering exceptional patient care. Strong advocate for patients and families, ensuring their needs are met with compassion and professionalism.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Affiliates in Podiatry
Concord, NH
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Customer Service Representative
Northside Animal Hospital
Hooksett, NH
10.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
The Bonton
Concord, NH
10.2014 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Registered Nurse
Concord Hospital, Catholic Medical Center, Interim Healthcare
Concord, NH, Manchester, NH
06.2004 - 06.2014
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Education
No Degree - Veterinary Medicine
University of Maine
Orono, ME05.1993
Associate of Science - Nursing
Rivier University
Nashua, NH05.2004
Certificate - Medical Assistant
Bryman Institute
Brookline, MA10.1997
High School Diploma -
Horseheads High School
Horseheads, NY05.1988
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- CPR
- Immunization administration
- Phlebotomy techniques
Timeline
Medical Assistant
Affiliates in Podiatry
02.2025 - Current
Customer Service Representative
Northside Animal Hospital
10.2020 - 01.2025
Assistant Manager
The Bonton
10.2014 - 09.2019
Registered Nurse
Concord Hospital, Catholic Medical Center, Interim Healthcare
06.2004 - 06.2014
No Degree - Veterinary Medicine
University of Maine
Associate of Science - Nursing
Rivier University
Certificate - Medical Assistant
Bryman Institute
High School Diploma -
Horseheads High School