Shea Maupin
Round Rock,TX
Summary
Accomplished Service Manager with a proven track record at Kyrish Truck Centers of Temple, enhancing customer satisfaction and team efficiency. Expert in technical troubleshooting and fostering positive client relationships, I've significantly improved service delivery through strategic problem-solving and effective team leadership. Skilled in heavy equipment operation and adept at multitasking, my approach has consistently driven positive outcomes and operational excellence.
Overview
15
15
years of professional experience
Work History
Service Manager
Kyrish Truck Centers of Temple
02.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Shop Foreman
Kyrish Truck Center of Temple
01.2019 - 02.2022
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [Number] technicians and shop professionals.
Educator
Fruitvale Independent School District
08.2016 - 08.2017
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Service Technician
Longhorn International Trucks
06.2009 - 07.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Bachelor of Arts - English Literature
Texas State University
San Marcos, TX05.2016
High School Diploma -
Thorndale High School
Thorndale, TX06.2010
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- KPI Monitoring
- Computer Skills
- Decision-Making
- Data Analytics
- Heavy Equipment Operation
- Mechanical Diagnostics
- Technical Support
- Technical Troubleshooting
Timeline
Service Manager
Kyrish Truck Centers of Temple
02.2022 - Current
Shop Foreman
Kyrish Truck Center of Temple
01.2019 - 02.2022
Educator
Fruitvale Independent School District
08.2016 - 08.2017
Service Technician
Longhorn International Trucks
06.2009 - 07.2016
Bachelor of Arts - English Literature
Texas State University
High School Diploma -
Thorndale High School
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